- Support our customers with user questions
- Test our software and write requirements for bug fixes
- Help improve our processes - document your work for posterity
- Simply listen and learn a lot of new things in the process
Customer Support Specialist
Hilden
Full-time
Permanent employee
This is the Job
You bring along
- Experience as a travel agent
- Knowledge of tourism processes in travel agencies or call centres
- Experience with tourism reservation systems
- Ideally experience with Midoco or other mid-office systems in tourism
- Ability to work constructively together and in a team
- Reliability and ability to work independently
- Ability to analyse, willingness to learn, initiative in shaping the work area
- Business fluent in English (written and oral)
What to expect
- An exciting and international working environment
- Varied tasks
- Working in the most beautiful industry in the world
- Competent and pleasant colleagues who value your opinion
- Independent work
- Professional work equipment
- Intensive introduction
- Regular feedback meetings
- Working for the German market leader for tourism mid-office software
- Secure job in a profitable and respected company
- Good work-life balance with the option of a mobile office
About us
The MIDOCO Group brings together Midoco GmbH from Hilden, Germany, and Umbrella AG from Wetzikon, Switzerland, under one roof. MIDOCO GmbH develops Midoffice software for the travel industry. Umbrella AG synchronises global travel profiles between GDS systems for business travel agencies. In total, the Midoco Group has customers in over 60 countries and processes €13 billion in travel revenue annually.